FAQ

 

Q. Do you have a showroom?

Yes! We have quite a few for you to visit actually. Check out our showroom locations here and come say hi!

 

Q. How do I dispose of my old mattress?

We can help you with your old mattress disposal at NO additional cost. This service is only applicable to selected Klang Valley areas only. 

1. Take a screenshot of your order no. as proof.
2. Send the screenshot to +60 11-5630 1315 via WhatsApp or click on the message button at the bottom right corner.
3. Allow our team a day to verify your address and process your request.
4. Once verified, we will notify you and arrange for the delivery of your new mattress and pick up your old mattress.

 

Q. Do you sell a bed frame or a divan?

No. We do not sell bed frames or a divan but you can visit our largest online furniture marketplace partner, FURNITUREDirect. They have more than 360 SKUs of bedding furniture with a great design, reasonable & affordable price.

 

Q. How to purchase my order on the site?

To order your purchase:-

1. Click the “Add to cart” button on the products you wish to purchase.
2. Click “Continue Shopping” to continue to add other products to the cart or click “Checkout” to proceed with your payment for the products.
3. You'll reach a log-in page where you need to log in to your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed with your payment.
4. You'll need to confirm your shipping address on the “Shipping Address” page and click the “next” button.
5. From here, you need to select your shipping methods and click “next” button.
6. Next you'll need to choose your payment method then click the “next” button.
7. After the steps before this have been done, You need to reconfirm your billing details and agree to the terms and conditions.
8. Click “Confirm Order” to complete the order.

 

Q. How to add a review of my order on the site?

To submit a review of your purchase:-

1. Login to your profile.
2. Click “My Order”.
3. You'll reach your My Order page and select the "Completed" tab to list all your completed orders.
4. From here, click the “Rate Now” button and start writing your review.
5. Click “Submit” to complete the review.

Q. What are the payment methods available?

MLILY.com.my offers various kinds of Payment Methods as shown below:-
1. Credit Card
Via Ipay88 (Visa or Mastercard / Internet Banking)

2. Invoice / Cheque / Offline Bank Transfer
Bank : Maybank
Bank Account : 564838412995
Account Name : MLILY (Malaysia) Sdn Bhd

After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
The total amount you have paid :
Your Order No (optional):

You may scan and email us the above info to Email Address: sales@mlily.com.my or send it to us via WhatsApp at +601156211315
Note: Your purchased products will not be delivered until we have this confirmation.


Q. How to change my account personal information and shipping address?

Log in to your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.

Q. I forgot my Password for my account. What should I do to retrieve it?

1. Click on “Lost Password?” and fill in the email that was used to register the account in the box. Click Submit.
2. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

Q. Can I cancel an existing order that has been made?

Yes, only if the order is still on pending status.
- Please send an email to our customers service email at sales@mlily.com.my with the message title “Request to cancel order” in order to inform us about the cancellation order.
- Orders that are in shipping or shipped will not be canceled.


Q. What is the product's transaction currency?

All products transaction currency will be done in Ringgit Malaysia.

 

Q. How long does the delivery usually takes?

West Malaysia
Delivery usually will take about 2 to 5 working days.

 

East Malaysia
Delivery usually will take about 5-10 working days

 

Q. I want to make the purchase now, but I'd prefer to select a delivery date in the future. Is that feasible?

Yes, of course! Typically, clients opt for this when relocating, renovating, or spending time away from home. Just inform us of your preferred date, and we'll handle the rest!

 

Q. Do you provide delivery services on Saturdays and Sundays?

If you're within the Klang Valley, Saturday deliveries are available!

For all other areas, we presently offer deliveries from Monday to Friday. Rest assured, we're striving to enhance our services for you!

 

Q. Must I be at home when the delivery takes place?

Yes, it's advisable to ensure your presence during delivery, especially for larger items. Please ensure that you provide your contact number in your checkout details as our delivery team may need to contact you upon arrival!

For MLILY Mattress, please be aware that the mattress's weight varies between 18 to 49kg, depending on the size. If you anticipate difficulty in handling it, we suggest having a trolley ready or enlisting some extra assistance!

Q. I still have doubts!

Sorry that we're unable to clear your doubts on the F.A.Q page. Please kindly send us an email to sales@mlily.com.my for us to clear your doubts.